Virtual Hospitals Africa Terms Of Service

Effective Date:  22 December 2024

1. Introduction

Welcome to Virtual Hospitals Africa. These Terms of Service (“Terms”) govern your use of our telemedicine platform and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not proceed to use our services.

2. Services Provided

Virtual Hospitals Africa offers a telemedicine platform that includes:

• Health Worker Application:  A tool for credentialed health workers to access patient data, conduct virtual consultations, and manage prescriptions.
• Regulator Application:  A tool for authorized regulators to oversee pharmacists, manage medication recalls, and ensure healthcare compliance.
• Pharmacist Chatbot:  A tool allowing credentialed pharmacists to access patient prescriptions and communicate with health workers.

3. User Eligibility

Access to our platform is by invitation only. Access to the Health Worker Application requires the user to provide documentation and an up to date license proving they have the requisite credentials to practice medicine as a nurse or doctor within Zimbabwe or South Africa. Access to the Pharmacist Chatbot requires the user to provide documentation and an up to date license proving they have the requisite credentials to practice as a pharmacist within Zimbabwe or South Africa. Virtual Hospitals Africa may add additional eligibility requirements at its discretion.

4. User Responsibilities

By using our services, you agree to:

• Provide Accurate Information:  Ensure that all information provided to Virtual Hospitals Africa is accurate and up-to-date.
• Obtain all Necessary Third Party Consents:  Ensure that you have obtained any necessary consents from patients or any other third parties for you to provide their information to Virtual Hospitals Africa for use in accordance with these Terms and our Privacy Policy.
• Maintain Confidentiality:  Protect your login credentials and maintain the confidentiality of patient and professional information.
• Compliance:  Adhere to all applicable laws and regulations while using our services.

5. Data Privacy and Security

We are committed to protecting all personal information. Please refer to our Privacy Policy  for details on how we collect, use, and protect your data.

6. Prohibited Activities

You agree not to:

• Misuse the Platform:  Use the platform for any unlawful or unauthorized purposes.
• Share Access:  Share your login credentials with unauthorized individuals.
• Infringe Rights:  Violate any intellectual property rights or privacy rights of others.

7. Intellectual Property

All content and materials provided through our platform are the property of Virtual Hospitals Africa or its licensors. You may not copy, modify, distribute, or create derivative works based on our content without our prior written consent.

8. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, if we believe you have violated these Terms or engaged in inappropriate behavior.

9. Limitation of Liability

Virtual Hospitals Africa is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability is limited to the maximum extent permitted by law. Liability for medical malpractice shall rest with the organizations providing care.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa.

12. Contact Us

If you have any questions about these Terms, please contact jonathan.tagarisa@virtualhospitalsafrica.org .

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.